Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pizzaranch-eat.top, place orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this Privacy Policy, please discontinue your use of our website and services immediately.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us at any time using the information provided in the Contact Information section below.

1. About Us

Pizza Ranch is a food service business operating in the United States. Our mission is to provide high-quality food and an exceptional dining and ordering experience to our customers — both online and in-person.

2. Scope and Applicability

This Privacy Policy applies to:

• All visitors to pizzaranch-eat.top, regardless of whether they create an account or make a purchase.
• Registered users and customers who place online orders, create accounts, or subscribe to our communications.
• Individuals who contact us through our website, email, phone, or any other communication channel.
• Anyone who participates in promotions, loyalty programs, contests, or surveys conducted by Pizza Ranch.

This Policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party services you access through our website.

3. Information We Collect

We collect several categories of information to provide you with the best possible experience and to operate our food service business effectively. The types of information we collect include the following:

3.1 Personal Identification Information

When you interact with our website or services, we may collect personally identifiable information, including but not limited to:

• Full name — used to personalize your experience and process your orders.
• Email address — used for order confirmations, promotional communications, and account management.
• Phone number — used for order updates, delivery coordination, and customer service purposes.
• Billing and shipping address — required to process and deliver your food orders accurately.
• Payment information — such as credit card numbers and billing details (processed securely through third-party payment processors; we do not store full payment card data).
• Account credentials — if you create an account, we collect your username, password (encrypted), and profile preferences.
• Date of birth — used for age verification and eligibility for certain promotions.

3.2 Order and Transaction Information

When you place an order or make a purchase, we collect information related to that transaction, including:

• Items ordered, quantities, and special instructions
• Order history and frequency
• Transaction dates and amounts
• Delivery preferences and special notes
• Promotional codes or loyalty points applied

3.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services, including:

• Pages visited and time spent on each page
• Search queries entered on our site
• Links clicked and features used
• Items added to or removed from your cart
• Referral URLs (the website that directed you to ours)
• Session duration and navigation patterns

3.4 Device and Technical Information

We collect technical information about the device and software you use to access our services:

• IP address and approximate geographic location derived from it
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Time zone and regional settings
• Unique device identifiers and advertising IDs

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. This includes session cookies, persistent cookies, and third-party cookies. For detailed information about the cookies we use and how to manage them, please refer to Section 9 (Cookie Policy) of this document.

3.6 Communications and Feedback

When you contact us, submit feedback, or participate in surveys, we collect:

• The content of your messages, emails, or reviews
• Your contact details as provided in the communication
• Records of your interactions with our customer support team
• Survey responses and ratings

3.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms, if you log in via social media or interact with our social media pages
• Marketing partners and analytics providers
• Third-party delivery platforms or partner services
• Publicly available sources

4. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, all of which are described in detail below:

4.1 Service Provision and Order Fulfillment

• Processing and delivering your food orders accurately and on time
• Managing your account and maintaining order history
• Communicating order status, updates, and confirmations
• Facilitating payment processing through secure third-party payment gateways
• Coordinating with delivery partners and kitchen staff

4.2 Customer Service and Support

• Responding to inquiries, complaints, and feedback
• Resolving disputes, refunds, and service issues
• Providing personalized support and assistance
• Maintaining records of past communications for quality assurance

4.3 Marketing and Promotional Activities

• Sending promotional emails, offers, and newsletters (with your consent where required)
• Providing personalized recommendations based on your order history and preferences
• Administering loyalty programs, contests, and special promotions
• Displaying targeted advertising on our website and third-party platforms
• Conducting email marketing campaigns in compliance with the CAN-SPAM Act

4.4 Analytics and Service Improvement

• Analyzing usage patterns to improve the functionality and design of our website
• Conducting internal research and development to enhance our food offerings
• Generating aggregated statistical reports on website traffic and user behavior
• Testing new features and optimizing the ordering process
• Monitoring and improving website performance and security

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other policies
• Detecting, preventing, and investigating fraudulent or illegal activity
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public
• Responding to lawful requests from law enforcement and government authorities

4.6 Business Operations

• Managing internal administrative functions
• Conducting due diligence for business transactions (mergers, acquisitions, etc.)
• Auditing and accounting purposes

5. Legal Basis for Processing

As a business operating in the United States, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill your orders and provide the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and conducting marketing activities, provided these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws, regulations, and legal processes.
• Consent: Where we rely on your consent (e.g., for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We process your data in compliance with the Federal Trade Commission Act (FTC Act), applicable state privacy laws including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant U.S. federal and state regulations governing data privacy and consumer protection.

6. Sharing Your Information with Third Parties

We do not sell your personal information. However, we may share your information with trusted third parties under the following circumstances:

6.1 Service Providers and Vendors

We work with third-party companies and individuals who assist us in operating our website and providing our services. These service providers may have access to your personal information solely to perform tasks on our behalf and are obligated to protect your data. These include:

• Payment processors — for secure handling of financial transactions
• Delivery and logistics partners — to fulfill food delivery orders
• Cloud hosting and IT service providers — for data storage and website infrastructure
• Email marketing platforms — for sending promotional communications
• Analytics providers — such as Google Analytics, for website performance analysis
• Customer support tools — for managing inquiries and support tickets

6.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests, including:

• Subpoenas, court orders, or other legal processes
• Requests from law enforcement agencies
• Regulatory investigations or audits
• Situations where disclosure is necessary to protect our legal rights or the safety of others

6.4 Consent-Based Sharing

We may share your information with third parties for any other purpose with your explicit prior consent.

6.5 Aggregated and De-Identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with partners, advertisers, or for research and analytical purposes. This type of data sharing does not constitute sharing of personal information.

7. Data Security

Pizza Ranch takes the security of your personal information seriously. We have implemented a comprehensive set of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Firewalls and Intrusion Detection: We deploy firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Password Hashing: User passwords are stored using strong, one-way hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.

7.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Internal data governance policies and procedures
• Confidentiality agreements with employees and contractors who handle personal data
• Regular security audits and risk assessments

7.3 Incident Response

In the event of a data breach or security incident, we will promptly notify affected individuals and relevant authorities as required by applicable law, including state data breach notification laws. We will also take immediate steps to contain the breach and prevent further unauthorized access.

8. Your Privacy Rights

Depending on your state of residence, you may have the following rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable U.S. law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

8.2 General Privacy Rights (All Users)

Regardless of your state of residence, we offer all users the following rights where feasible:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to applicable legal obligations.
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.
• Account Deactivation: Request deactivation or closure of your account.

8.3 How to Submit a Privacy Request

To exercise any of the rights described above, you may contact us using the following methods:

• Email: [email protected]
• Website: pizzaranch-eat.top

We will verify your identity before processing your request and will respond within the timeframe required by applicable law (e.g., within 45 days for CCPA requests, with a possible 45-day extension). We will not charge a fee for processing your request unless it is excessive or repetitive.

8.4 Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. We may require written authorization from the consumer and verification of the agent's identity before processing such requests.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Below is a summary of the cookies we use:

9.1 Types of Cookies We Use

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to:

• View what cookies are stored on your device and delete them individually or in bulk
• Block third-party cookies
• Block all cookies (note: this may impair website functionality)
• Set preferences for specific websites

You may also opt out of analytics tracking by using the Google Analytics Opt-Out Browser Add-on or by visiting the Network Advertising Initiative opt-out page.

By continuing to use our website without adjusting your cookie settings, you consent to our use of cookies as described in this Policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of data:

When your personal data is no longer required, we will securely delete, anonymize, or de-identify it in accordance with our internal data disposal procedures.

11. Children's Privacy

Pizza Ranch's online ordering platform, account registration, and associated services are designed for and directed at adults. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18 without verified parental consent.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. If you are under 13 years of age, you are not permitted to use our website or provide any personal information to us.

If we discover that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our systems. If you believe that a child under 18 has provided us with personal information without appropriate consent, please contact us immediately at [email protected].

Parents and guardians who have concerns about their child's online privacy are encouraged to supervise their children's internet use and review our privacy practices.

12. International Data Transfers

Pizza Ranch is based in the United States and primarily processes personal data within the United States. However, some of our third-party service providers may operate in other countries, and your personal information may be transferred to, stored, or processed in countries outside of the United States.

When we transfer personal data internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Entering into data processing agreements with third-party service providers that include appropriate contractual protections
• Ensuring that service providers comply with applicable data protection standards
• Relying on legally recognized transfer mechanisms where applicable

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries where our service providers may operate. If you have concerns about international data transfers, please contact us using the details provided in the Contact Information section.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Pizza Ranch. These may include delivery partner platforms, social media pages, payment processors, and advertising networks. We are not responsible for the privacy practices of these third parties.

We strongly encourage you to review the privacy policies of any third-party websites or services you visit. The inclusion of a link on our website does not constitute our endorsement of that website's privacy practices or content.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, our website does not respond to DNT signals in a standardized way, as there is no universally accepted standard for how DNT signals should be honored.

However, you may opt out of certain tracking activities through your browser settings or by adjusting your cookie preferences as described in Section 9 of this Policy. We will continue to monitor developments in DNT technology and update our practices as necessary.

15. Marketing Communications

With your consent (where required by law), we may send you marketing communications about our food offerings, promotions, events, and loyalty programs. All marketing emails we send comply with the requirements of the CAN-SPAM Act, including:

• Clearly identifying the sender of the email
• Providing a truthful subject line
• Including our valid physical address in the email
• Providing a clear and easy method to opt out or unsubscribe
• Honoring opt-out requests within 10 business days

You may opt out of receiving marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Sending an email to [email protected] with "Unsubscribe" in the subject line
• Contacting us directly using the information below

Please note that even if you opt out of marketing communications, you will continue to receive transactional emails related to your orders and account activity.

16. How to File a Complaint

If you believe that we have violated your privacy rights or failed to comply with applicable data protection laws, we encourage you to first contact us directly so that we can address your concern promptly and effectively.

16.1 Contact Us Directly

Please submit your privacy-related complaint to:

• Email: [email protected]
• Website: pizzaranch-eat.top

We will investigate your complaint and respond within a reasonable timeframe, typically within 30 days.

16.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe that we are processing your personal data unlawfully, you have the right to file a complaint with the relevant data protection authority:

17. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes to this Policy, we will:

• Post the updated Privacy Policy on our website at pizzaranch-eat.top
• Update the "Effective Date" and "Last Updated" date at the top of this page
• Notify registered users via email where required or appropriate
• Display a prominent notice on our website for a reasonable period following material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

18. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiry in a timely and thorough manner.

We strive to respond to all legitimate privacy-related inquiries within 30 business days. For requests submitted under CCPA/CPRA, we will respond within 45 calendar days, with a possible 45-day extension where necessary, as permitted by law.